HEALTH COMMUNICATIONS, INC. (HCI) has launched eTIPS Off Premise 3.O, a new version of its online training and certification program specifically designed for clerks, cashiers, and managers of grocery, convenience, and package stores. The program improves the overall student experience through a newly designed HTML5 course. Participants continue to view video clips and are asked to assess the needs of the customers from both a legal and alcohol-related perspective. The course provides strategies for preventing alcohol sales to underage and/or intoxicated customers. Employees and managers who participate are able to prevent sales to minors, recognize signs of intoxication, effectively intervene to prevent problem situations, and handle refusal situations with greater confidence. In addition to optimizing the eTIPS 3.O courses for mobile devices, HCI has made several refinements based on feedback from customers. The courses include downloadable job aids that can be used after the course has been completed. It serves as a reference and reminder on customer service guidelines, behavioral cues, BAC, intoxication rate factors and other concepts.